If MusicGlove is not responding, then check to see if the cable is faulty.
To check this, simply plug your MusicGlove directly into your computer and test to see if it works. It is easier to do this if you take MusicGlove off, first.
If the MusicGlove works when it is plugged directly into your computer, then the cable is bad. Please contact us we can send you a replacement free of charge.
If you have plugged MusicGlove directly into your computer (without the white cable), and the device still does not respond, then the MusicGlove might be defective.
All MusicGloves are covered by a 1-year warranty. If it has been less than 1 year since you purchased the device, please call us and we will be happy to send you out a new MusicGlove free of charge.
If MusicGlove freezes on the pause screen, then this could be caused by a faulty cable.
Try plugging your MusicGlove directly into your computer and test to see if you can get passed the pause screen.
If you can get passed the paused screen like this, then the problem is likely caused by a faulty cable. Please contact us and we will be happy to send you a new cable free of charge.
If you need help setting up the device, please watch the setup video that walks you through everything from start to finish.
If you’re still having trouble, please give us a call at 1-800-593-5468 and we will be happy to walk you through it.