FitMi Troubleshooting

Find answers to the most common FitMi issues below. If you don’t see your particular issue, please give us a call at 1-800-593-5468 and we’ll be happy to help!

The FitMi Pucks aren’t connecting to my computer.

To re-pair your pucks, place the pucks and the purple receiver into the charging dock and locate a small black button where the power cable plugs into.

Please press this button to pair the pucks to the receiver. You should see the purple receiver’s blue light flash for about a second after you press this button.

My puck isn’t working / responding, what do I do?

When one puck seems to stop working, it often simply needs to be re-synced.

To re-sync your pucks, insert both pucks into the charging dock and make sure both lights are glowing.

Then, press the syncing button on the charging doc to sync the pucks to the Receiver.

Watch the video above for detailed instruction.

I am getting the message “No FitMi Receiver Detected.”

Try to re-insert the FitMi receiver into the adapter.

Watch the video above for detailed instruction.

I don’t know how to set up my FitMi.

If you need help setting up the device, please watch the setup video that walks you through everything from start to finish:

If you’re still having trouble, please give us a call at 1-800-593-5468 and we will be happy to walk you through it.

The pucks are still glowing red even though they’ve been charging for a long time.

This is a known issue that does not affect your device.

During charging, the light on the Pucks will only turn green when it detects that the battery has been charged to exactly 100%. In some cases, it can take a long time to go from 99% to exactly 100%, but the battery life outside of the charger will still be the same.

If your Pucks have been in the Charging Dock for at least 3 hours, they will be fully charged, even if the indicator light does not turn green.

Tablet’s only: What is this piece (pictured) for?

This small silver piece is an Adapter for the Flint Tablet that connects the FitMi Receiver (the Purple USB Dongle) to the Tablet.

Simply plug the FitMi Receiver into the Adapter and then plug the Adapter into the Tablet.

When I plug in the Installer flash drive, I see strange characters instead of the installer file.

This is a known issue that affects a small percentage of our Installer drives.

If you experience this problem, simply give us a call or send us a message, and we will send you a link to instantly download the installer you need.

RehabStudio isn’t saving my data.

This is a known issue with some PCs that has been fixed in the latest version of our software.

If you experience this issue, simply call us or message us and we will send you a link to instantly download the latest version.

The RehabStudio game screen is oversized or too small.

This is most likely an issue with your computer’s resolution.

Adjust your screen resolution to 1920×1080 and try again. Note, some computers require administrative privileges to change the resolution.