FitMi Troubleshooting

Find answers to the most common FitMi issues below. If you don’t see your particular issue, feel free to give us a call at 1-800-593-5468.


When I plug in the Installer flash drive, I see strange characters instead of the installer file.

This is a known issue that affects a small percentage of our Installer drives.

If you experience this problem, simply give us a call or send us a message, and we will send you a link to instantly download the installer you need.

RehabStudio isn’t saving my data.

This is a known issue with some PCs that has been fixed in the latest version of our software.

If you experience this issue, simply call us or message us and we will send you a link to instantly download the latest version.

The RehabStudio game screen is oversized or too small.

This is most likely an issue with your computer’s resolution.

Adjust your screen resolution to 1920×1080 and try again. Note, some computers require administrative privileges to change the resolution.

The FitMi Pucks aren’t connecting to my computer.

This can happen for a variety of reasons. First, make sure both Pucks are charged and that the FitMi Receiver (the Purple USB Dongle) is plugged into a working USB port on your computer. If this does not fix your connection problem, the Pucks may have simply become un-synced with the Receiver.

To re-sync your Pucks, simply plug both Pucks and the FitMi Receiver into the FitMi Charging Dock.

Once you plug all three items into the dock, the pucks will flash green and red for about one second. Once the Pucks stop flashing, your pucks are re-synced to the Receiver and you can continue to play.

If you still experience connectivity problems after completing these steps, just give us a call at 1-800-593-5468.

 

The pucks are still glowing red even though they’ve been charging for a long time.

This is a known issue that does not affect your device.

During charging, the light on the Pucks will only turn green when it detects that the battery has been charged to exactly 100%. In some cases, it can take a long time to go from 99% to exactly 100%, but the battery life outside of the charger will still be the same.

If your Pucks have been in the Charging Dock for at least 3 hours, they will be fully charged, even if the indicator light does not turn green.

Tablet’s only: What is this piece (pictured) for?

This small silver piece is an Adapter for the Flint Tablet that connects the FitMi Receiver (the Purple USB Dongle) to the Tablet.

Simply plug the FitMi Receiver into the Adapter and then plug the Adapter into the Tablet.

The RehabStudio game crashes when I click on “Begin” in the exercise selection screen.

This is a known issue on some Windows computers that has been fixed in the latest version of our software.

If you experience this issue, simply give us a call or message us and we will send you a link to download the latest version of RehabStudio.

I don’t know how to set up my FitMi.

If you need help setting up the device, please watch the setup video that walks you through everything from start to finish.

If you’re still having trouble, please give us a call at 1-800-593-5468 and we will be happy to walk you through it.